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Privacy Policy

Last updated: May 7, 2026

Stellar eVisa ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our visa assistance services.

1. Information We Collect

When you submit an application through our website, we collect the following personal information:

• Full name (first and last)
• Email address
• Phone number / WhatsApp number
• Nationality and passport details
• Intended travel dates and entry port
• Payment information (processed securely via third-party providers)

2. How We Use Your Information

We use your personal information solely to:

• Prepare and submit your Vietnam e-visa application
• Communicate updates on your application status
• Provide customer support via email and WhatsApp
• Send transactional emails related to your order
• Improve our services and detect fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing

We may share your information with:

• Vietnamese Immigration Authorities — required to process your visa application
• Payment processors — to complete your transaction securely
• Service providers — who assist us in operating our platform (under confidentiality agreements)

4. Data Retention

We retain your application data for up to 2 years after your visa is issued, for legal compliance and support purposes. You may request deletion of your data at any time by contacting us at sales@stellarevisa.com.

5. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure data storage to protect your information from unauthorized access.

6. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; withdraw consent for marketing communications at any time.

7. Cookies

Our website uses cookies to improve your experience. You can disable cookies in your browser settings; however, some features may not function correctly.

8. Contact

For any privacy-related queries, please contact us at:
📧 sales@stellarevisa.com
📞 +91 86553 47848 / 47 / 49
Unit No. S-11, Plot-19 to 22, Jimmy Tower - I, Sector-18, Kopar Khairane, Navi Mumbai, Thane, Maharashtra - 400709