Terms & Conditions

Last updated: May 7, 2026

⚠️ Stellar eVisa is an independent, private visa assistance service. We are not affiliated with, endorsed by, or connected to the Government of Vietnam. You may apply directly at evisa.gov.vn without any service fee.

By using this website and our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Nature of Service

Stellar eVisa provides visa application assistance only. We help you fill, review, and submit your Vietnam e-visa application to the official government portal. We are not a government agency and do not guarantee visa approval.

2. Service Fees

Our service fees are 49 USD (Standard) or 79 USD (Express). These fees cover application preparation and submission assistance only. They are separate from the 25 USD official government fee payable at evisa.gov.vn.

3. No Guarantee of Approval

Visa approval decisions are made solely by the Vietnamese Immigration Department. Stellar eVisa has no influence over or responsibility for approval or rejection decisions. Paying our service fee does not guarantee a visa will be issued.

4. Refund Policy

Full refund available if the application has NOT yet been submitted to the government.
No refund once the application has been submitted, regardless of outcome.
The 25USD government fee is non-refundable in all circumstances.
If an error is made by our team, we will resubmit at no additional charge.

5. Accuracy of Information

You are responsible for providing accurate, complete, and truthful information. Stellar eVisa is not liable for rejections or delays caused by incorrect information provided by you.

6. Processing Times

Processing times (3–5 business days for Standard; 1–2 for Express) are estimates and depend on Vietnamese Immigration authorities. We do not guarantee delivery within these timeframes.

7. Limitation of Liability

Stellar eVisa's total liability to you shall not exceed the service fee you paid. We are not liable for any indirect, consequential, or travel-related losses arising from visa delays or rejections.

8. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.

9. Contact

📧 sales@stellarevisa.com
📞 +91 86553 47848 / 47 / 49
Unit No. S-11, Plot-19 to 22, Jimmy Tower - I, Sector-18, Kopar Khairane, Navi Mumbai, Thane, Maharashtra - 400709